Product Promises, Broken iPad & a Blessing

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My dear friend Cindie recently had what could have been a terrible, awful, and heartbreaking incident happen with her sons iPad mini, BUT, Walmart did something wonderful, something another company could have easily, and perhaps should have done themselves.

Cindie’s son is an adorable 9-year-old boy who dropped his iPad, breaking it. Now I know some of you might be thinking, why does a 9-year-old have his own iPad? Or something along those lines; the difference between Cindie’s son and an arguably overindulged 9-year-old with an expensive piece of technology is this, he is autistic.

This particular little boy uses his iPad to communicate, it is his voice. Like any responsible parent, Cindie did her best to protect her sons ability to communicate with the world. She purchased a protective case she was led to believe was pretty much indestructible.

Problem is, the case itself does fulfill the indestructible portion of its claims, but not so much the protective part. It fell short in its ability to protect what it was meant to protect, leaving Cindie and her son with an intact case on a broken iPad.

I realize we can’t blame a product for its hype or effectiveness, well, we can, but reality is, things happen and sometimes we just have to suck it up. I understand Cindie’s frustration with the product in question, I also understand that companies do not have to go out of their way to help us out when something goes wrong, but they can. Some do. Especially in circumstances like the one I’m sharing.

Thankfully, a company did step up, it wasn’t the one she’d expected.

The following is the message which prompted me add my own two cents worth of words . . .

PLEASE SHARE! From a note I wrote . . . I never write things, but I feel very strongly about this. 

iPad smashed — The Good, the Bad, and the Ugly 

The Bad — My 9 year old son dropped and shattered his iPad mini at school. It had a Griffin Survivor case on it. My husband called Griifin and talked to customer service, and to their supervisor and to their supervisor (you get the picture). Well there is nothing they can do for us “But if the case is broken we will replace it.” 

WHAT!!!! The case is not broken. The iPad it was supposed to protect is. http://store.griffintechnology.com/survivor-case-for-ipad-m… 

The Good — Our local Walmart in Coventry, RI, upon hearing that R needed a new voice, has donated one to him! Yay Walmart! http://www.walmart.com/store/2283/

The Ugly —I’m feeling really ugly, mad, and hateful towards Griffin Technologies. Military tested! And it broke! Now I totally support our military, but, yeah, ummm Griffin you dropped the ball. How’s about Autism Tested?

That last bit there is a pretty good idea, I propose ALL products be autism tested as the new standard of durability!

Kudos to Walmart for extending such compassion.

I’d love to hear your suggestions, experiences, and advice in regard to what you feel is the best protective cases on the market, I’m sure Cindie would as well . . .

Crystal R. Cook

5 thoughts on “Product Promises, Broken iPad & a Blessing

  1. What a lovely ending. Sorry but I found it funny that the protective case remained intact yet the iPad broke. It kind of does the job but not. It didn’t do it’s job, that of protection. Kind of like being half pregnant. Well done to Walmart.

    Liked by 1 person

  2. I was so happy to hear of what Walmart did for them. Can you imagine losing your child’s voice? Such a blessing, I just want to hug whoever at Walmart made the decision to be so *compassionate * ☺️

    Like

  3. I for one am SO impressed with Walmart. Wow. This makes me want to be their best customer!! I’m so glad your friend was able to replace the ipad for her precious son. That makes all kinds of NO sense that it would break under the protection of such a ‘military tested’ device holder.

    Autism tested sounds fantastic.

    Liked by 1 person

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